After 8 years on the telco consultancy business, two senior executives of nae (one of the leading telco consultancy firms in Spain) decided to put “their money where their mouth was” and develop technology targeted to measure and enhance customer experience of mobile services, as they saw no other company understood how to address this need.
Based on our experience, we figured out that small actions on key elements along the value chain can produce great benefits to improve the experience of the customers, requiring low investments and producing great tangible and intangible benefits.
One year later, and already serving major mobile and fixed operators in Spain, we founded case delivering customer experience enhancing products that reduce costs, increase revenues, promote loyalty and drive new revenue streams.
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