- Startupxplore PSFP has no participation in any of the crowdfunding offers published on its platform.
- Startupxplore PSFP does not accept any of the following individuals as a promoter of a project published on its platform:
- Its partners who own at least 20% of the share capital or voting rights;
- Its directors or employees;
- Any natural or legal person related to these partners, directors, or employees by control as defined in Article 4(1)(35)(b) of Directive 2014/65/EU.
- If at any time Startupxplore PSFP accepts any of the aforementioned individuals in paragraph 1), 2), and 3) as an investor in a project published on its platform, it will publicly disclose on its website that such person is accepted as an investor, including information on the specific crowdfunding projects they have invested in, and ensure that such investments are made under the same conditions as other investors, as well as ensure that such person does not receive any preferential treatment or privileged access to information.
- Startupxplore PSFP takes all appropriate measures to prevent, detect, manage, and disclose conflicts of interest between, on one hand, Startupxplore PSFP, its partners, directors, or employees, or any natural or legal person related to the company by control as defined in Article 4(1)(35)(b) of Directive 2014/65/EU, and on the other hand, its clients, or between two clients.
To report a possible conflict of interest, the first thing you can do is download the following TEMPLATE.
Once filled out, you can send it to us by one of the following means:
- Email: complaints@startupxplore.com
- Postal mail: C/ Baldoví, 2 Ofic 11D 46002 Valencia
Procedure we will follow to resolve the case:
In an ideal scenario, we will resolve it immediately, but that will not always be possible. Therefore, those that cannot be resolved immediately will follow this procedure:
- Identification of the client and the issue
The communication of a possible conflict of interest must necessarily be made using the aforementioned TEMPLATE duly completed and submitted by the means provided for this purpose, along with copies of supporting documents.
- Acknowledgment of receipt
Once you have notified us, we will acknowledge receipt (within a maximum of 15 days) to the email address from which we received the notification or to the one you have indicated in the Template submitted to our registered office, confirming that we are aware of the submission of the potential conflict of interest and to gather more information if necessary.
- Admission and processing
We will analyze objective aspects such as affected individuals, their relationship with STARTUPXPLORE PSFP, the existence of a conflict of interest according to the regulation of REGULATION (EU) 2020/1503 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, and measures to be implemented, if necessary, to avoid such conflict and its consequences.
Startupxplore may request additional data or information from the client as it deems necessary to make its decision. If this is not provided within 10 calendar days, the case will be archived. If the client subsequently provides the necessary documentation, Startupxplore will reopen the file.
The time taken by the client to correct errors or complete the documentation will not be counted towards the two-month deadline for Startupxplore to resolve the case.
- Notification of resolution
The resolution will be notified to the client by email or another electronic messaging system within a maximum period of one month.
