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With the increasing popularity of e-commerce, customer service and customer experience are essential tools for your business to stay relevant and competitive. Customer experience includes your customers’ perceptions about your products and services. People are more inclined towards online shopping now more than ever as the pandemic forced most businesses to move to e-commerce and brought a drastic change in consumption trends. Therefore, the ...
So how can startups tilt the odds of success in their favor without years of experience? There are many strategies to implement such as improving your refund process, adding a loyalty program, and tracking the customer journey.
‘How can I get customers? How can I make them loyal? Should I give the best customer experience ever? How?’ If you’re a startup CEO I bet you ask yourself these questions kind of million times a day (not exaggerating…) We would like to share with you a selection from the posts we’ve been reading during September about customer experience, and the conclusions we draw from each of them. Enjoy!